ADA Accessibility Statement

Our Commitment to Accessibility

Randy Mathis and Lumin Lending Inc. are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

mathismortgage.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard. We are actively working to bring the entire site into full conformance and re-evaluate accessibility regularly as the site evolves.

Feedback

We welcome your feedback on the accessibility of mathismortgage.com. Please let us know if you encounter accessibility barriers, need information in an alternate format, or have suggestions for improvement:

• Email: randy.mathis@luminlending.com
• Phone: 949-990-6030

We try to respond to feedback within 5 business days.

Compatibility with Browsers and Assistive Technology

mathismortgage.com is designed to be compatible with the following assistive technologies:

• Recent versions of JAWS, NVDA, and VoiceOver screen readers
• Recent versions of Apple VoiceOver and Android TalkBack on mobile
• Operating-system-level zoom and high-contrast modes
• Keyboard-only navigation

The site is designed to work with current major browsers, including the latest versions of:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

The site may not display or function as intended in older or unsupported browsers.

Technical Specifications

Accessibility of mathismortgage.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of mathismortgage.com, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below:

• Third-party content: Some embedded content (such as scheduling tools, application portals, or review widgets) is provided by third-party vendors and may not be fully accessible. If you encounter a barrier in any embedded tool, please contact us and we will work with you to provide the same information or service through an accessible channel.
• PDF documents: Older PDFs may not be fully tagged for screen readers. We can provide an accessible alternative format on request.
• User-generated content: Reviews and testimonials sourced from third-party platforms may not meet all accessibility criteria.

Assessment Approach

Mathis Mortgage assesses the accessibility of mathismortgage.com through a combination of self-evaluation, automated testing tools, and user feedback. We treat accessibility as an ongoing process rather than a one-time checklist.